Privacy Policy

Jidoka AI Ltd ("Jidoka AI", "we", "us", "our") is committed to protecting your personal data and being transparent about how we collect, use, and store it.

This policy applies to all data collected through our website (jidokaai.com), our services, and any communications between us and our clients, prospective clients, and website visitors.

We are registered with the Information Commissioner's Office (ICO) under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Jidoka AI Ltd
Contact: laura@jidokaai.com

1. What Personal Data We Collect

Contact and identity information: Name, email address, phone number, job title, company name, company address.

Communication data: Emails, messages, and notes from calls or meetings. Call recordings or transcripts (with your consent).

Professional and organisational data: Information about your business shared during an audit engagement.

Website usage data: IP address, browser type, pages visited, time on site (via cookies).

Financial data: Invoice and payment records. We do not store card details.

2. How We Use Your Data

• Responding to enquiries and providing information about our services
• Delivering audit and consultancy services
• Sending invoices and processing payments
• Maintaining records of our work
• Sending occasional marketing communications (with your consent)
• Improving our services
• Complying with legal and regulatory obligations

We will never sell your personal data to third parties.

3. Who We Share Your Data With

Service providers: Third-party tools we use to deliver our services, including email platforms (Google Workspace), call recording tools, cloud storage, payment processors, and AI tools used in service delivery (Anthropic Claude).

Professional advisers: Accountants, lawyers, or insurers where necessary.

Regulatory authorities: Where required by law (e.g., HMRC, ICO).

4. How Long We Keep Your Data

• Client contact and correspondence: 7 years
• Invoices and financial records: 6 years (HMRC requirement)
• Audit notes and deliverables: Duration of engagement + 2 years
• Call recordings: Duration of engagement + 6 months
• Website analytics data: 13 months

5. Your Rights

Under UK GDPR, you have the right to: access your data, correct inaccurate data, request deletion, restrict processing, data portability, and object to processing.

To exercise any of these rights, contact us at laura@jidokaai.com. We will respond within one month.

If you are unhappy with how we handle your data, you can lodge a complaint with the ICO: ico.org.uk | 0303 123 1113.

6. Cookies

Our website uses essential cookies (necessary for the site to function) and analytics cookies (Google Analytics, set with your consent). You can manage preferences via your browser settings.

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.